Shipping & Return Policy

Shipping Policy

At Kritivan, we strive to provide a seamless shopping experience for our customers. We understand the importance of timely delivery and take all necessary actions to ensure that your order reaches you as quickly as possible. The delivery will be done within 5-7 working days after the order is received.

Shipping Timeframe

Your order will be shipped from our warehouse within 1-2 working days. We work diligently to process and dispatch your order promptly, so you can start enjoying your new purchase without delay.

Possible Delays

While we strive to provide a smooth and hassle-free shopping experience, we understand that unforeseen circumstances can sometimes cause delays. Despite taking all necessary precautions, there may be certain hiccups in the delivery process.

Communication and Refunds

In the event of any delay or disruption to the delivery process, rest assured that Kritivan will promptly communicate the situation to you. We believe in maintaining transparent and open communication with our customers.

If a delay occurs, we will make every effort to inform you in a timely manner and provide updates on the status of your order. If applicable, we will also discuss any applicable refund options with you.

We value your satisfaction and strive to resolve any issues that may arise during the delivery process.

Return Policy
  1. You have up to 2 days after receiving your order to request a return.
  2. We offer free return pickup from your shipping address.
  3. Products should be clearly labeled as return eligible on the product page to be eligible for return.
  4. Don't forget to record an unboxing video to qualify for a return.
Return Process
  1. To request a return, simply email us at kritivan.world@gmail.com.
  2. We'll arrange a return pickup within 2 working days of receiving your request.
  3. Please reuse the original packaging, including the cloth bag, for safe return.
  4. Products must be in their original condition, unused with their labels and tags intact.
  5. Once we verify the items, we'll process your return, which typically takes 5 - 7 working days to settle from banks.

Refund Process

  1. All items being returned must remain unused.
  2. The product must be returned in its original packaging with all tags intact. Items lacking tags will not be accepted under any circumstances.
  3. Refunds will only be issued once our team has conducted a thorough quality check on the product and confirmed its satisfactory condition."
  4. The first return request for a product doesn't incur reverse shipping fees. For multiple return requests you'll have to bear shipping cost.
  5. Please note that shipping fees, if applicable, are non-refundable.
Missing/Damage Policy
  1. If you receive a damaged or missing item, let us know within 48 hours of delivery.
  2. We'll need an unboxing video of the product and packaging for investigation. Rest assured, we'll provide a suitable resolution.
Cancellation Policy 
  1. You can cancel your order for a full refund or a store credit within 12 hours of placing the order.
  2. Unfortunately, we can't accept cancellations after this time frame.